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Privacy Policy

Last updated: March 2026

1. Data Controller

The entity responsible for processing the personal data collected on this website is This Is The Way Solutions, based in Lisbon, Portugal.

For any question regarding data protection, you can contact us by email: thisisthewaysolutions@gmail.com

2. Personal Data Collected

We collect personal data when you fill in the forms available on our website, namely:

  • Full name
  • Email address
  • Phone number
  • Company name (optional)
  • Number of employees (optional)
  • Request description (optional)

3. Purpose of Processing

The personal data collected is used exclusively to:

  • Respond to contact requests and schedule audits or discovery calls
  • Get in touch with you to follow up on your request
  • Send relevant information about our services, only when requested

4. Legal Basis

The processing of your personal data is based on your consent, given when you submit the contact form, and on our legitimate interest in responding to requests from potential clients, under Article 6 of the General Data Protection Regulation (GDPR).

5. Data Sharing

The data submitted in the forms is transmitted internally through an automated notification system (Telegram) so that our team can reply to you as quickly as possible. This data is not sold, transferred or shared with third parties for marketing purposes.

We may use third-party services (such as web hosting and analytics tools) that process data on our behalf, subject to data processing agreements in accordance with the GDPR.

6. Retention Period

Your personal data is kept only for as long as necessary for the purpose for which it was collected. Contact data from audit or discovery call requests is kept for a maximum of 24 months after the last contact, unless there is an active business relationship.

7. Data Subject Rights

Under the GDPR, you have the following rights over your personal data:

  • Right of access: you can request information about the data we hold about you
  • Right to rectification: you can request the correction of incorrect data
  • Right to erasure: you can request the deletion of your data
  • Right to restriction: you can request the restriction of the processing of your data
  • Right to portability: you can request your data in a structured format
  • Right to object: you can object to the processing of your data
  • Right to withdraw consent: you can withdraw your consent at any time

To exercise any of these rights, contact us at thisisthewaysolutions@gmail.com. We will respond to your request within 30 days.

8. Cookies

This website uses cookies. For detailed information about the cookies we use and how to manage them, see our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. The website uses SSL/TLS encryption to protect data transmission.

10. Supervisory Authority

If you believe that the processing of your personal data infringes the GDPR, you have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD), the supervisory authority in Portugal.

CNPD website: www.cnpd.pt

11. Changes to This Policy

We reserve the right to update this privacy policy at any time. Any changes will be published on this page with the revised update date.